Our Commitment to Your Satisfaction At AquaSwift, we strive to provide not just clean and fresh water, but also peace of mind. We believe that every customer deserves quality service — and if something doesn’t go as expected, we want to make it right. This Refund Policy explains the conditions under which refunds are granted, and how we work to ensure your experience remains positive. We don’t hide behind fine print — we stand behind our word. 1. 30-Day Satisfaction Guarantee We offer a 100% satisfaction guarantee during the first 30 days of your subscription. If you’re not happy with your service for any reason — whether it's a delivery issue, product concern, or simply not what you expected — just let us know and we’ll provide a full refund for that billing period. No long forms. No runaround. No stress. 2. Refund Eligibility You may be eligible for a full or partial refund in the following situations: Your first delivery was delayed or failed through no fault of your own You received damaged, unusable, or incorrect items (such as broken bottles or missing containers) A billing error occurred (e.g., duplicate charges, wrong plan amount) You canceled your plan during the guarantee period but were still charged You were charged after a properly submitted cancellation request We do not offer refunds for: Unused water or bottles if the service was delivered on time and as agreed Partial months of service outside the guarantee period Missed deliveries due to inaccurate or incomplete delivery instructions Service interruptions caused by events beyond our control (e.g., extreme weather) 3. How to Request a Refund If you believe you're eligible for a refund, please follow these steps: Log in to your AquaSwift account Go to the Support or My Orders section Select the relevant delivery or issue Submit a short description of the problem Our team will review your request within 24–48 hours In some cases, we may request photos of damaged items or clarification to better understand the situation. We aim to resolve most refund cases within 3 business days. 4. Refund Method and Timing Approved refunds will be issued using the same payment method you used for the original transaction. Once approved: Credit/debit card refunds typically take 3–7 business days to appear on your statement Digital wallet refunds may be processed sooner depending on your provider If a refund cannot be processed back to the original method, we’ll offer an alternative (such as account credit or manual transfer) You will receive a confirmation email or in-account notification once your refund has been issued. 5. Subscription Cancellations You may cancel your plan at any time through your customer dashboard. If you cancel after the 30-day guarantee, your service will continue until the end of the current billing period, and no further charges will apply. No refunds are given for partial months after the satisfaction window has ended. However, if you experience an issue after cancellation — such as a mistaken charge — we will gladly review and process an appropriate refund if warranted. 6. Our Promise to You We don’t want to lose customers — we want to earn your trust. If something went wrong, we won’t hide behind policies. We’ll talk to you like people and do our best to make things right. Your hydration experience should be smooth, stress-free, and reliable — and that includes the way we handle problems. 7. Need Help? If you’re unsure whether your situation qualifies for a refund, or you just want to speak with someone before submitting a request, don’t hesitate to reach out through the Support section on our website. Our team is always ready to help — with empathy, not auto-replies. Thank you for choosing AquaSwift. We're here to keep your glass — and your expectations — full.