Safeguarding Your Personal Information at AquaSwift At AquaSwift, your trust is the foundation of everything we do. As a modern water delivery service, we rely on certain personal data to fulfill orders, support our customers, and improve our experience — but we treat that data as a responsibility, not a resource. This Data Protection Policy outlines how we collect, use, store, and protect your information in full compliance with privacy laws and our own ethical standards. 1. Our Commitment to Data Privacy We believe that personal data should be treated with respect, care, and transparency. Whether you’re signing up for a delivery, updating your preferences, or just browsing our website, AquaSwift is committed to: Collecting only the information we truly need Explaining clearly why we collect it Using it solely for the purposes you expect Keeping it secure, confidential, and under your control Our team follows strict internal protocols and trains regularly on data protection best practices. 2. What Data We Collect Depending on how you interact with AquaSwift, we may collect: Full name and delivery address Email and phone number for notifications and support Payment method and billing details (processed securely via third-party gateways) Login information and account settings Order history, plan preferences, and customer notes Browsing data and interaction logs (for analytics and service improvement) We do not collect sensitive information such as national ID numbers, health data, or biometric identifiers. 3. How We Use Your Data Your data is used strictly for the purpose of providing you with excellent service. Specifically, we use it to: Process and deliver your orders Communicate updates and delivery reminders Allow you to manage your account and preferences Respond to support requests quickly and personally Improve our website, routes, and customer experience Prevent fraud and ensure transaction security We do not sell, rent, or disclose your personal information to third parties for advertising purposes. 4. Who Has Access to Your Data Access to your personal information is limited and protected. Only authorized AquaSwift staff — such as support agents, delivery coordinators, and system administrators — may access your data, and only when it’s necessary to fulfill your request or manage your account. We work with select third-party providers (e.g., payment processors, logistics platforms, IT hosting) who are contractually bound to comply with strict data protection standards and are not permitted to use your data for any other purpose. 5. Data Storage and Retention Your information is stored on secure, encrypted servers managed by trusted providers. We retain your data only as long as needed to fulfill the service you requested, maintain legal compliance, or resolve disputes. If you close your account or request data removal, we will delete your personal information securely unless we are required to retain it for legal or regulatory reasons. 6. Your Rights and Choices You have full control over your personal data. As an AquaSwift user, you have the right to: View and access the data we hold about you Correct inaccurate or outdated information Delete your personal data at any time (unless restricted by law) Download your data in a portable format Withdraw consent to non-essential communication You can manage most settings in your account dashboard, or contact our support team for assistance. 7. Security Measures We use a multi-layered approach to protect your data, including: SSL encryption across all customer-facing pages Secure payment gateways with PCI-DSS compliance Internal data access controls and authentication Routine audits, backups, and infrastructure monitoring Staff confidentiality agreements and regular training Despite our efforts, no online system can be guaranteed 100% secure. We encourage users to create strong passwords and avoid sharing login credentials. 8. International Data Transfers If you are accessing our site from outside our primary region of operation, please note that your data may be processed or stored in a different country with varying data protection laws. Regardless of location, we ensure your data receives the same high standard of protection. 9. Policy Updates We may update this Data Protection Policy from time to time to reflect changes in technology, services, or regulations. The most current version will always be published on our website. We recommend reviewing this policy periodically to stay informed of how your data is handled. 10. Contact Us Have a question about your data? Want to exercise your rights or report a concern? Reach out to our data protection team through the Support section of our website. We’re here to listen, act quickly, and protect your trust every step of the way. At AquaSwift, your privacy isn’t just protected — it’s prioritized.